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FAQ

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Our 
Services

Shipping Overview

  • All of our apparel is made on-demand after an order is placed

  • Apparel orders placed using Standard Shipping will ship within 5-7 business days

  • Apparel orders placed with Priority Shipping will ship within 2 business day.

*Please note that Saturday, Sunday, and holidays are not considered business days, and that there may be delays on all orders placed during the holiday season.

Address Errors

We cannot change your delivery address after an order has been shipped. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we will only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, Taylor Hearn site will inform the carrier to abandon the package and no refund will be issued.

Exchanges

  • Domestic Exchanges – If approved, exchanged items will be shipped back to the customer free of charge.

  • International Exchanges – International orders are not eligible for free exchanges. In these instances, you will be responsible for paying for your own shipping costs to have the exchanged item returned to you.

Delivery Times

  • Domestic Apparel – Standard Shipping 5-7 business days, Priority Shipping 2-3 business days

  • International Apparel – 7-15 business days

  • Domestic Accessories (blankets, hats, phone cases, pillows, posters) – 7-15 business days

  • International Accessories (blankets, hats, phone cases, pillows, posters) – 10-20 business days

*Please note that orders with a combination of apparel and accessories will ship once accessories are prepared

Package Loss

Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days after shipment date. We are unable to process claims until this 60-day period has passed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email or chat to discuss your options.

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Returns

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Our return policy lasts 30 days. Please make sure to return your item(s) within that timeframe or we will be unable to offer you a refund. Only regularly priced items may be refunded. Unfortunately, sale items are not eligible for refund.

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To be eligible for a refund, item(s) must be unused and in the original packaging with a receipt or proof of purchase.

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Once your return is received and inspected, you will receive an email notifying you that we have received your returned package and that your refund has been either approved or denied. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please be aware that shipping charges are non-refundable.

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If you have not received a refund after a reasonable amount of days have passed, please make sure to double check your bank account before proceeding. If the payment still appears to be missing, contact your credit card company and/or your bank for more information. Processing times can fluctuate and some refunds take some time before they are officially posted. If you have done all of this and you still have not received your refund, please contact us.

Robb Walters

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